مركيور Mercure لندن بلومزبري 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.0/5 2,792 أراء

مركيور Mercure لندن بلومزبري - Image 1
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مركيور Mercure لندن بلومزبري - Image 4
130 134 Southampton Row, WC1B 5AF لندن, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • An ALLSAFE Clifton Environmental certified hotel

  • Full English Breakfast available daily.

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • QR code food service . Food can be eaten in the restaurant, bar or collected and taken to room

الإقامات المتوفرة لدينا

موقع الفندق

مركيور Mercure لندن بلومزبري

130 134 Southampton Row
WC1B 5AF لندن
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):51.520798, -0.123307

الهاتف
فاكس +44 20 7837 3485

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • الحيوانات الأليفة غير مسموح بها
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

MERCURE BLOOMSBURY BAR

الصورة غير التعاقدية

مساحة بار غير رسمية لتناول مشروب ووجبة خفيفة في البار أو مجرد الجلوس وقراءة كتاب أو متابعة العمل مع خدمة WiFi مجانية.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.0/5  2,792 أراء

تقييم TripAdvisor  4.0/5  2,827 أراء

Hostile Unfriendly Mercure Reception Staff Bloomsbury

ملاحظة Tripadvisor 1.0/5

dunxrob المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Booked twin Arrived 2.45 Said could get another room now No warning that 101 was a disabled room … neither of us are disabled. You used disabled room? Toilet not what you expect in a London hotel That was a first Wife went down Told “oh those rooms are for anyone” Hmmm … wet floor and tiny sink Ok… so 212 Go to 212…. It’s a double Again no warning or choice Now I’m back down Politely say We booked two singles… isn’t that on the booking Yes “We can separate” Hmm. That’s twice you’ve treated us like second class customers in 5 minutes and your not apologising or nice Now you are hostile And the gang or three female reception are now together giving me hostile looks like I’m trouble I’m not Nice guy Doctor I even smile and apologise saying oh dear - I’m your trouble customer today… unintended … smile again. No smile back. More hostility Ok So I say “forget it… it’s almost three pm… can we have our original booking twin now” More hostile looks Sorry We are full What your full now Yes full … no more twins. Ok … this isn’t nice Just put us back in 101 Ps They lied there I went on booking . Com At least 4-5 twins come up straight away… I have timed dated screenshots to prove it. It’s one thing to be rude and crappy to weary travellers and paying customers It’s another to be rude crappy AND A LIER appalling Mercure brand damage ++++ At least I can put the mattress on floor (bad back) We finish with hostile unfriendly looks and get them each time we leave enter Only the Asian gentleman is nice polite staff… sorry no name… he checked us out. V nice man But the three witches of Mercure are an appalling advert for your brand Suggest get rid or put them on refresher customer training and how to simply be nice to customers, smile and learn that when they screw up it’s ok to apologise and be even nicer. I’ll never stay in a Mercure again I’ll never recommend Mercure again Sort yourselves out Sloppy @bloomsbury Up your game Poor leadership of that hotel probably root cause I was in army. When troops underperform the leader must take responsibility… Be nice Customers keep your hotel paying the bills and making profit Respect them Go the extra mile… not the minimum @miserable And if you don’t enjoy hotel reception work then ford gods sake quit and go find another job DocDuncan Lancs

Do not stay here, Save yourselves the disappointment.

ملاحظة Tripadvisor 1.0/5

Honestasalways80 تقييم TripAdvisor المعتمد

I won a competition last year & one of the prizes was a complimentary nights stay at this hotel, I foolishly paid & wasted £181 for the extra night for an extra night to enjoy my time in london with my mum, had I known what a disappointing stay it would be, I wouldn’t have bothered claiming my prize at all and I certainly wouldn’t have made my mum endure such a horrible experience. We arrived at the hotel on the Sunday afternoon, I rang the hotel to get clear directions as I didn’t receive anything from the hotel and we had never been to that area, we didn’t want to waste money on a taxi if it was only a short walk, I couldn’t understand the receptionist & she couldn’t give me clear directions to the hotel. We eventually arrived at the hotel, the lobby was clean & bright, we made our way to the second floor & to be honest I was hoping for a nice room, comfortable and big enough for two people to move around in. Sadly the room we got was awful, it was tiny and it was certainly not big enough for two people and not worth the money, even worse was, we were faced with brick walls and the added unpleasant noise of the hotels heating/cooling units underneath our window. We could not even open the window for any fresh air. The bathroom was cold even with the radiator on and the door shut. We had twin beds and were the most uncomfortable beds we’ve ever slept on, they had toppers on, why we do not know, both beds were a big lumpy lopsided mess, 2 awful nights sleep & a mediocre breakfast in the morning, nice selection of food, all quite hot if up early enough, nothing to get excited about. On one evening outside the hotel my mother fell over on the pavement right outside the restaurant hurting her hands & knees, she was lucky she did not injure herself seriously. Why is there is a stupid bump (which isn’t noticeable especially in the dark) when the rest of this pavement area outside the restaurant is flat? This is dangerous & someone could really injure themselves. We were extremely disappointed that we were not made aware when booking our stay that the hotel bar and restaurant would be closed on both Sunday & Monday nights. It is appalling that this information was not given. Our stay was disappointing, uncomfortable & not worth the money, complete rip off, we wish we could erase from our minds. Do not stay here waste your money or time here, there are far better, more comfortable hotels/b&bs. This hotel will make your soul sore.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Magda

Overnight stay

ملاحظة Tripadvisor 4.0/5

100deanh Solo travel - تقييم TripAdvisor المعتمد

One night stay as my granddaughter was in the great Ormond street hospital. Two people on reception which was up a few steps, the lift was small. The room was nice and had tea , coffee , cappuccino and hot chocolate sachets , nice bathroom. Overall comfortable stay. I did not use the bar or the dining room but on passing they looked nice

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Magda

Overbooked and kicked out

ملاحظة Tripadvisor 1.0/5

junsuzu تقييم TripAdvisor المعتمد

I got kicked out of this hotel on 23rd Feb. 2024 because they allegedly overbooked, even though I’d already paid and had to move to another hotel. (They sent me another Mercury hotel in London.) I’m a platinum member of Accor’s ALL and stay more than 60 nights a year at Accor’s hotels. I had never experienced such a terrible service before. I sent a formal complaint and requested for invoice, but they keep on ignoring. Will never use this hotel again.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Reception Team

Dissspointing

ملاحظة Tripadvisor 2.0/5

610philipc Couples - تقييم TripAdvisor المعتمد

Having read previous reviews; I concur with many of the points already covered. Firstly and importantly, the staff are friendly charming and helpful. The decor is modern, clean and pleasing. Now for the items that spoilt my stay:- Annoying mechanical motor noise heard constantly in my room impacting the quality of my stay. Lack of a bar open in the hotel - went for a few drinks Sunday night just before 21:00 and all locked up! The above are no conducive to a hotel that I would wish to revisit. A truthful review whereby the staff work hard but let down by matters outside their control.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

بالاشتراك مع TripAdvisor

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